Managed and resolved complex enterprise and carrier-level network issues, ensuring optimal
performance across a wide range of Spectrum services including video, voice, and internet
with extensive troubleshooting knowledge gained by working with respective systems.
Collaborated with cross-functional teams to diagnose, troubleshoot, and escalate issues as
needed. Administered ticket management from issue identification to resolution, consistently
meeting service level agreements (SLAs) and reducing average downtime. Worked with a
variety of systems including Juniper, Cisco, ADVA, RAD, and Alcatel networking equipment.
Ticket management and workflow tracking was done through Remedy, Salesforce, and Jira.

(Evening contractor role focused on network expansion during company buyout) Led the
implementation and maintenance of Ubiquiti network systems, ensuring reliable connectivity
for critical lab equipment including 3D printers, CNC machines, and Windows/Linux servers.
Troubleshot and resolved technical issues for over 100 devices, enhancing productivity.
Administered and secured user accounts across multiple platforms, streamlining operations
and ensuring adherence to security protocols.

Fully remote position administrating for Forsta Decipher and its enterprise integration with
Amazon Kinesis. Configured Decipher REST APIs and webhooks to automatically ingest and
stream physician response data into AWS. Troubleshot system bottlenecks, managed user
access controls, built survey templates, and audited pipeline health across the decipher-tocloud infrastructure. Collaborated with cross-functional teams to implement and oversee
various IT projects, optimizing system workflows and improving project delivery timelines.
Provided training and technical guidance to newly hired support staff, fostering team
productivity and ensuring smooth transitions into operational roles

Troubleshot and repaired all major makes and models including all Samsung, Motorola and
Apple devices. Repair services ranged from the replacement of batteries, motherboards, or
single component replacement. Provided additional support to peers through the repair of non
smart devices including component replacement of drills, medical equipment, electric
longboards, or anything with electronics

Provided assistance to the security team through the auditing of network resources and
administration of Splunk systems. Built and maintained custom scripts, dashboards, and
services within the Splunk ecosystem using the SPL scripting language. Performed daily
dashboard audits and created tasking for remediaton dependent of current needs. Reviewed,
updated, and authored security policy and procedure documentation in accordance with
NCUA compliance during yearly audits. Regulary performed network and inventory audits to
ensure the accuracy of internal documentation and to verify that all was accounted for.